Privacy and Terms
Our privacy policy and terms & conditions
Our Guarantee
NuVolution Media is committed to providing a service that is second to none with a level of customer satisfaction that reaches the highest standards. All queries are dealt with speedily and we incorporate various checks throughout the company to ensure that potential problems are identified and resolved.
Complaints Procedure
We strive to provide a high quality service to our customers. If for any reason you are not satisfied with the service you have received, we will deal with your complaint in a fair and transparent manner within 14 days.
Intellectual Property and Copyright
NuVolution Media will retain intellectual property rights over all code, graphics, original document designs, layouts, domain names, branding, logos, blockchain assets and templates created in the process of producing any client projects or services, until payment is settled in full as per any invoices or contracts. Refer to your specific contract for exact details. On completion of the project, NuVolution Media will assign all intellectual property rights to the client upon receipt of full payment.
This website, content and all intellectual property is owned by and registered to NuVolution Media. No part may be reproduced or used except as authorised by contract or other written permission from NuVolution Media. The copyright and the foregoing restriction on reproduction and use extend to all media in which the information may be embodied.
Security
At NuVolution Media we take your security seriously. We use the latest security encryption to ensure that all confidential information sent to us is encrypted for safety.
How We Use Your Information
You provide information to NuVolution Media when you subscribe to our newsletter, or when you communicate with us by phone, email or otherwise, or if you complete a questionnaire.
The information you provide may include your name and address, the name of your organisation and the organisation address, your job title, phone numbers, fax numbers, email addresses, organisation website url, your credit/debit card information and any other personal information. We may use this information to process orders, deliver products and services, process payments, communicate with you about orders, products, services, send promotional emails about special offers or new products, improve our products and services, contact you for market research purposes, and to update our records and maintain your account with us. All such information is used, stored and deleted in accordance with GDPR.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Disclaimers
NuVolution Media confirms that the information published on this website is accurate and truthful. We do not claim that the website contains legal or professional advice and we cannot accept any liability for actions arising from its use. We do not endorse external links and cannot be held responsible for the contents of other websites.
These terms and conditions are subject to change without notice. New terms and conditions are applicable from the moment they are posted on the website.
Blog and Website Contributions
In our blogs and online articles, the views and opinions expressed are those of the authors and do not necessarily reflect the official policy or position of NuVolution Media, NuVolution Media’s staff, or any/all other contributors to this site.
Privacy and GDPR
NuVolution Media values your custom and takes your privacy and security seriously and we also respect your preferences as to how we communicate with you. Any proprietary information entrusted to NuVolution Media will be treated as confidential and will not be used other than for the purpose instructed by the client. When you submit an order, provide your email address or subscribe to the newsletter, we will send you emails and updates which you will be able to unsubscribe from at any time. We will not disclose any information including contact details to a third party without your consent. All personal information collected from this website will be used in accordance with the General Data Protection Regulation (GDPR).
Data Collection
Under GDPR people have the right to know what information is being collected about them and have this information corrected or removed on request. NuVolution Media collects the minimum amount of data from customers in order to process orders. We may also follow up orders with further information concerning our services and we will not use your data for any other purpose.
Data Limitation
We will only send to you communications that you have given us permission to send to you. Data will only be kept for as long as it is needed and will be deleted in a secure way if we are requested to do so.
Data Accuracy
All customers including individuals and organisations have the right to see what data we hold about them by making a Data Subject Access Request to NuVolution Media under existing GDPR laws. They also have the right to make corrections to this information if necessary. NuVolution Media will respond to all requests within 20 days as required by GDPR guidelines.
Cookies
Our servers automatically record certain information that your web browser sends whenever you visit the website. This will include your internet protocol address, browser type, landing and exit pages, pages viewed, and the date and time of your request. Our website uses cookies for some interactive features. A cookie is a small file which includes an anonymous unique identifier which is stored on your computer’s hard drive. Cookies can be deleted anytime via your browser settings.
Unsubscribe and Acceptance of Privacy Policy
We may send you emails from time to time with important information about our services plus newsletters with news, case studies, new product launches and competitions. You will always be offered the ability to unsubscribe from our newsletters and emails. Use of our website and provision of your email address and other contact details implies acceptance of these terms, conditions and Privacy Policy. We may make amendments to these policies at any time and you are deemed to have accepted the current version each time you use our website.
Our Search Facility
We use DuckDuckGo as our internal search engine because of the privacy benefits afforded to our visitors. To quote DuckDuckGo from their homepage:
We don’t store your personal information. Ever.
Our privacy policy is simple: we don’t collect or share any of your personal information.
We don’t follow you around with ads.
We don’t store your search history. We therefore have nothing to sell to advertisers that track you across the internet.
We don’t track you in or out of private browsing mode.
Other search engines track your searches even when you’re in private browsing mode. We don’t track you — period.